Warranty Policy

Silent Partner machines are sold with two warranties:

1) Satisfaction warranty: If within a period of 30 days days from the receipt of the machine you are not satisfied with it, you can return it for a full refund of its purchase price (not including shipping charges).

2) Parts and labor warranty: Any breakdown not caused by abuse or neglect will be repaired free of charge for a period of two years. For the convenience of the customer, Silent Partner provides as much technical support over the phone as possible. Parts that can easily be replaced by the customer are sent with instructions whenever possible. If a machine has to return to the factory for repair, the customer assumes shipping costs one way. Return shipment is paid by the factory. The warranty is limited to the original purchaser.

Extended warranties: Extended warranties extend the terms listed under (2) above for the duration of the extension.

Parts not covered by the warranty: Batteries will normally last for a number of years if cared for according to the instructions in the owner manual. They are not, however, covered by the warranty. Parts that are damaged or broken due to physical abuse or neglect are not covered under warranty.

Price drop guarantee: If the price of your Ball Machine drops within 30 days of you buying a Silent Partner, we will refund you the difference of what you paid and the new price.